Terms of service

Last Updated: 1 June 2026

1. Introduction

These Website Terms and Conditions (“Terms”) govern your access to and use of the website operated by The Psych Collective Clinic Pty Ltd trading as The Psych Collective (“The Psych Collective”, “we”, “us” or “our”).

These Terms apply to your use of:

  • our website;
  • downloadable resources;
  • digital products;
  • online stores;
  • workshop information;
  • blog content;
  • email communications; and
  • other publicly accessible website content and services.

By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, you should discontinue use of the website.

2. Amendments to These Terms

We reserve the right to amend these Terms from time to time at our discretion.

Any updated version will be published on our website with a revised “Last Updated” date. Your continued use of the website following any amendment constitutes acceptance of the updated Terms.

3. Website Availability

Access to the website is provided on a temporary and limited basis for browsing, interacting with our content and accessing our products and services.

 We reserve the right to:

  • withdraw or modify website content;
  • suspend website access;
  • remove products or services;
  • update website functionality; or
  • restrict access to parts of the website,

without notice.

We do not guarantee uninterrupted or error-free website availability.

4. Privacy Policy

Our Privacy Policy explains how we collect, use and disclose your personal information.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

5. Linked Websites

Our website may contain links to third-party websites or services.

These linked websites are not operated or controlled by The Psych Collective.

We are not responsible for:

  • the content of linked websites;
  • their availability;
  • their privacy practices; or
  • any products or services offered through them.

Your use of third-party websites is subject to the terms and conditions of those websites.

6. Website Content

The information provided on this website is intended for general educational and informational purposes only.

While we make reasonable efforts to ensure content is accurate and current, we do not guarantee:

  • accuracy;
  • completeness;
  • reliability; or
  • suitability for any specific purpose.

Website content should not be relied upon as medical, psychological, legal or professional advice.

You should seek appropriate professional advice relevant to your circumstances.

7. Mental Health and Clinical Disclaimer

Content available through this website, including articles, downloads, videos, worksheets, handouts and educational materials:

  • is general in nature;
  • may not be suitable for all individuals or situations; and
  • is not a substitute for psychological assessment, diagnosis or treatment.

Accessing or purchasing resources through this website does not establish a psychologist-client relationship.

If you are experiencing a mental health crisis or require urgent support, contact emergency services or an appropriate crisis support service.

8. Intellectual Property

Unless otherwise stated, all intellectual property rights in the website and its contents are owned by or licensed to The Psych Collective.

This includes:

  • logos;
  • branding;
  • written content;
  • worksheets;
  • handouts;
  • graphics;
  • downloadable resources;
  • videos;
  • course materials; and
  • website design elements.

 You may:

  • view website content for personal, non-commercial use; and
  • download resources where expressly permitted.

You must not:

  • reproduce;
  • distribute;
  • publish;
  • modify;
  • resell;
  • commercially exploit; or
  • create derivative works from our content,

without prior written permission.

9. Acceptable Use

You agree not to:

  • use the website unlawfully;
  • interfere with website security or functionality;
  • upload malicious software or harmful code;
  • scrape, copy or harvest website content using automated systems;
  • attempt unauthorised access to systems or accounts;
  • impersonate another person; or
  • engage in conduct that may damage our reputation or operations.

We reserve the right to suspend or block access where misuse is suspected.

10. Purchases and Transactions

 Products and services available through our website may include:

  • digital downloads;
  • physical resources;
  • workshops;
  • educational content; and
  • online courses.

Purchases made through our website may be processed by third-party providers, including:

  • Shopify;
  • Kajabi;
  • Stripe;
  • Apple Pay
  • Google Pay
  • Afterpay and
  • PayPal.

 We are not responsible for technical failures, outages or errors caused by third-party payment or hosting providers.

Additional terms relating to purchases, refunds, online courses, supervision or workshops may apply separately.

11. User Accounts

Some parts of the website may require account registration.

You are responsible for:

  • maintaining the confidentiality of your login details;
  • restricting access to your account; and
  • all activities conducted under your account.

We reserve the right to suspend or terminate accounts where misuse or unauthorised activity is suspected.

12. Prohibited Conduct

You must not:

  • commit or encourage unlawful conduct;
  • transmit viruses, malware or harmful code;
  • interfere with website functionality;
  • send unsolicited advertising or spam;
  • infringe the intellectual property rights of others; or
  • use the website in a way that may damage or impair website operations.

13. Disclaimer of Liability

 To the fullest extent permitted by law, including the Australian Consumer Law (ACL), The Psych Collective excludes all warranties, guarantees or representations not expressly stated in these Terms.

We are not liable for:

  • indirect or consequential loss;
  • loss of profits;
  • loss of data;
  • business interruption;
  • reputational damage; or
  • damages arising from use of or inability to use the website.

Nothing in these Terms excludes rights that cannot lawfully be excluded under Australian law.

14. Limitation of Liability

 Where liability cannot be excluded, our liability is limited to the extent permitted by law.

Where permitted under the Australian Consumer Law, our liability may be limited to:

  • replacement of goods;
  • repair of goods;
  • resupply of services; or
  • payment of the cost of replacing or resupplying goods or services.

15. Indemnity

 You agree to indemnify and hold harmless The Psych Collective, its directors, employees, contractors and affiliates from any claims, liabilities, damages or expenses arising from:

  • your misuse of the website;
  • your breach of these Terms; or
  • your violation of any law or third-party rights.

16. Security

While we take reasonable steps to maintain website security, we do not guarantee that the website will be free from:

  • viruses;
  • malicious code;
  • cyber attacks; or
  • other harmful components.

 You are responsible for implementing your own security protections.

17. Termination

 We reserve the right to restrict, suspend or terminate access to the website where:

  • these Terms are breached;
  • misuse is suspected; or
  • access may create legal, operational or security risks.

18. Governing Law

 These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms or the website are subject to the exclusive jurisdiction of the courts of New South Wales.

19. Complaints and Contact

 If you have questions, concerns or complaints relating to the website or these Terms, please contact:

The Psych Collective

Website: https://www.thepsychcollective.com